Returns & Exchanges

At Silver Oak Cellars, we strive for excellence in every bottle; if your wine is damaged or flawed, please contact us within 30 days of purchase for a replacement or refund. Due to legal restrictions regarding the transport of alcoholic beverages, all returns must be pre-authorized by our Customer Service team.

Return Process

• 1.
  Contact Customer Service

  Email or call our concierge team to report an issue with your order, providing your order number and a brief description of the quality concern.

• 2.
  Review and Approval

  Our cellar team will review your request and, if applicable, provide a return shipping label or instructions for a complimentary replacement.

• 3.
  Prepare the Shipment

  Securely repack the wine in its original specialized packaging to prevent breakage during transit and attach the provided return authorization label.

• 4.
  Processing Your Refund

  Once the returned shipment is received and inspected at our winery, we will process your refund or ship your replacement bottle within 5-7 business days.